Frequently asked questions

Enrolling With Kaoshi

Enroll with Kaoshi using a valid email address as well as a username and password that you create through our system.

Enrolling with Kaoshi is as simple as having a valid email address and creating a username and password through our easy-to-use app. It’s a simple, few-step process that takes less than three minutes to complete.
When you are prompted to provide your email address, a confirmation email will be sent to you. You can then log into your email just like you normally do and click the link, which will redirect you to our secure website.
When creating a profile in our system, you will be required to create a username and a password, which allows you to access our services. Initially, you’ll use your email address to verify your account in the beginning, but subsequently, you’ll use your username and password to access your profile on the Kaoshi platform.
The process of creating and verifying an account on the Kaoshi platform takes less than three minutes to complete. As soon as this is done, your account becomes active and you can immediately post a request for a money transfer.
No. There is no limitation whatsoever to the type of email service you use. As long as your email address is functional and valid, it can be used in opening an account on the Kaoshi platform.
No. Our system is designed to allow only one account per email address for security purposes. Moreover, it is not advisable to open more than one account on the Kaoshi profile. Nevertheless, if you so wish to open multiple accounts, you’ll need to have multiple email addresses.
Oftentimes, problems like these are as a result of misspelled email addresses. Please carefully recheck your email address. You may have misplaced a letter or forgotten to add the ‘@’ sign between your email address and your email server. Email addresses are typically as follows: username@email.com. Please ensure that your email address is correct.
If you didn’t get an email address after signing up on the app, confirm that the email address you used in signing up is correct and active. If so, then check your spam mail. Sometimes, the verification link gets put in your spam mail by your spam filter. If you’ve checked and it’s not there, give it some time. If it still hasn’t arrived, please contact our support team and we will be happy to assist you.
The only reason you are receiving this message is because you or someone else with access to your email has used your email to enroll on the Kaoshi platform. If you’ve forgotten your username and/or password, you can change that on our platform by clicking the appropriate button on the home page. For more assistance, kindly contact our support team.

About Kaoshi

What is Kaoshi?

Kaoshi is an easy way for you to send money directly to anyone in any country of the world. With just an email address, you can simply send money from Nigeria to the United States or from Ghana to the United Kingdom. It is safe, it is fast, and it is secure.
There is absolutely no fee to send money using the Kaoshi platform. Kaoshi is a free to use app that revolutionizes international money transfer. It completely eliminates the problem of high transfer rates.
Posting a request for money transfer takes less than five minutes to complete. After this is done, your request is vetted by our team as a security procedure. This typically takes a few minutes. Your posted request should be available on our platform within minutes. This means your request can be matched and transfers made within minutes.
Kaoshi is an international money transfer solution that can be used to transfer money between individuals and businesses across borders. All that’s needed to access Kaoshi’s service is an internet connection. Hence, it can be operated from anywhere in the world.
You can cancel a transfer request. However, it is advisable to do so before being matched to another individual. To cancel your request, simply go to your activity page, click on your request, navigate to cancel, and click on it. Your request will be immediately removed and made unavailable.
Kaoshi is not only available as a mobile app, it is also available as a web-based app. That means you can access Kaoshi from a laptop, a tablet, as well as a desktop. The Kaoshi platform is intuitive, giving you the same great experience across different devices.

Using Kaoshi

Getting started on the Kaoshi platform is as easy as creating an account using your email address. You will be prompted to create a username and password to log into your Kaoshi account. After creating a profile, you will be required to verify your email address. Once this is done, you can start sending money!
The process of creating and verifying an account on the Kaoshi platform takes less than three minutes to complete. As soon as this is done, you can immediately post a request for a money transfer. Posted requests are vetted by our team of experts to ensure compliance—this is usually done immediately. Your posted requests will typically be available on the platform in minutes.
Kaoshi is an international money transfer service that allows you to easily and speedily send money to other countries. There are no limits to who you can send money to.
The recipient of your money transfer doesn’t have to be enrolled with Kaoshi. All you need to do is provide the person’s payment details, which could be a bank account detail, PayPal email, or a mobile number. Once your request has been approved, the person will be paid locally, in their local currency, using a local money transfer method, thereby eliminating outrageous forex fees.
You will be notified by the system when the payment has been made to your recipient. You can then ask your recipient to confirm that they have indeed received the payment. Furthermore, depending on the recipient’s mode of receiving the fund, they may receive credit alerts from their financial service provider.
There are no sending limits on the Kaoshi platform. However, there might be sending limits with your recipient’s bank. Kindly verify with your recipient if such limits exist for them.
First of all, verify with your peer if they have made the transfer. If they haven’t, encourage them to do so. If they continue to delay, contact our support team immediately for assistance.

Your Kaoshi Profile

Is my information secure?

The Kaoshi app is designed with security as its topmost concern. It uses state-of-the-art technology to ensure the security of all financial transactions conducted on the app. So whether you are posting a transfer request or sending payment information, be rest assured that your information is secure.
Not at the moment. You can only connect one email address to your Kaoshi profile.
You can easily switch between accounts by simply tapping the sign out button and then signing into the platform using the username and password of your other account. Please note that signing out of your Kaoshi account does not disrupt your posted requests for money transfer. However, you will have to sign in to access any information concerning that account.
If you enrolled with Kaoshi and would like to cancel your account, please contact our support team to cancel your Kaoshi service. You can reach our customer support team through the contact form below.

How To Use The Kaoshi App

The Kaoshi app is intuitive and easy to use. When you log into the app, you can navigate to different sections of the app using the menus section that slides in from the left.

Home

This is the home page of the app. Here you can create and post a request for money transfer. Once completed, the request goes live for every user to see and interact with.
This page on the app shows you a list of active money transfer requests that have been matched but have not been completed. These offers are each undergoing a confirmatory process to ensure both parties are satisfied.
This page on the app shows you a list of money transfer requests that have been confirmed and are hence no longer active.
This page on the app shows you a history of recipients you’ve sent money to in the past.
This particular function of the app alerts you when a new money transfer request is made with a rate that is either higher than or lower than your requested rate. It invites you to either match the request, if the rate suits you, or not.
This is where you can search for other users on the Kaoshi platform and see their ratings.
This page of the app allows you to change your settings. You can change your profile name and picture here. You can also change your password and modify the notification settings of the app.
This page allows you get in direct contact with Kaoshi’s support team, who are always available to answer your questions and solve any problems arising from the use of the Kaoshi app.
This menu allows you to logout of the Kaoshi platform when you’re done with each transaction.

Still have questions?

Kindly fill out our contact form if you still have questions or if you require assistance. One of our support team members will be assigned to help you.

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